Today I have experienced real weird issue, when client replies to an E-mail came from certain user, outlook crashed to a death. There is no sign on the device manager what might be going wrong. (Outlook 2000, 2003, and 2007). I started troubleshooting this weird issue. One of the first thighs I have done to download Process Explorer for windows. Shortly after I have figured out what was going on.
Problem:
Outlook Crashes on Opening or replying to certain e-mails came from a specific person.
- Go to the Tools drop down menu.
- Select Trust Center.
- On the left margin click Ad-ins.
- At the bottom of this screen there is a drop down menu box preceded by the word "Manage". Select COM Add-ins from the drop down menu and then click the go button to the right.
- A new window will appear on the screen that lists "Add-ins available". Uncheck PDFMOutlook and hit the OK button.
- After performing the above outlined steps, my crashes have been eliminated.
Second Fix
The message has embedded pictures inside and on the reply it crashed the outlook.
- Go to Tolls
- Options
- Mail format
- toggle the Rich test
- This will take care of the issue
Resent the mail, it will not crash anymore. One other thing is good to remember is that, if you save the E-mail which is crashing the system and view the source you will realize, there are a lot of hidden embedded pictures and code inside the mail. So it is always good idea to double check
Best
Oz Ozugurlu
2 comments:
Couple weeks ago I was at the Inet and took notice of one software. This tool surprised me a lot when it had solved out all my old troubles with outlook. What is more this application might be helpful in similar situations too - ost file conversion.
Outlook 2013 mostly hangs due to oversized mailbox. Hence in order to fix this issue users should simply remove all kind of unwanted emails from Personal Storage Table. To know more visit : http://www.pstrepairsoftw.com/
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