Wednesday, September 12, 2007

BlackBerry Policy Service is stopping



Below is one of the newest problems we had recently , The Policy service is keep quitting every couple hours and we end up manually starting the service. The BES support is still looking into log files to figure out what is going on. We have taken some trouble shooting steps and listed them below to remedy the problem. The root cause of the problem seems to be BES servers not being able to push the policies for some of the clients.

Problem

BlackBerry Policy Service is stopping in couple hours

Policy Service:

Supports wireless IT Policy, service books, and third-party application delivery for the BlackBerry Enterprise Server.

Cause:

Some of the policies which are not getting pushed on to some of the handhelds, therefore the Policy service seems to be quitting every some hours.

Solution:

Log into BES server, highlight the BES server on the right pane, scroll until you see the "IT Policy" Column

Locate the users in error stage, make a right click on each user, having trouble , go to Properties , click on IT Admin m click on Reset Policy.

Go back and make sure the error condition is no longer exist

Event Type:    Warning

Event Source:    BlackBerry Policy Service

Event Category:    None

Event ID:    20000

Date:        9/12/2007

Time:        1:46:53 PM

User:        N/A

Computer:    NHQBES4

Description:

{oz@SMTp25.org, PIN=23D087A2, UserId=1141}RequestHandler::SendSwitchService - Sending Switch Service command to device, Source UID S84988338, Destination UID S89893656


 

Best,

Oz ozugurlu

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