Thursday, June 28, 2007

Information Store fails with MSExchangeIS 9564

Problem: Information store won't come online, and event log has MSExchangeIS 9564

Cause: Antivirus software is causing the problem, in this case

Solution: Disable AV from register and restart the information store service

Information store won't mount, and event log will have the following error Event ID: 9564

After performing several tests, and disabling most of the services have figured out the AV software is causing the issue. Disabling AV from register did the trick


Set enabled to 0 to disable the AV

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9564

Date: 6/28/2007

Time: 9:12:34 AM

User: N/A

Computer: CHTNCHAAP1


Error 0xffffffff starting the Microsoft Exchange Information Store.

Failed to init VSERVER.

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Oz Ozugurlu

1 comment:

Oz Ozugurlu said...

Here is the Registery key one more time