Failed to retrieve the Server DN, shutting down

Problem:

We start receiving fallowing message on the BES servers and "Failed to retrieve the Server DN, shutting down"

Cause:

The BB service account is corrupted with un-known reason ( we are un-able to find the cause)

Event Type: Error Event Source: BlackBerry Messaging Agent SMTP25WINBES01 Agent 200 Event Category: None Event ID: 10275 Date: 2/23/2009 Time: 10:42:48 AM User: N/A Computer: SMTP25WINBES01 Description: Failed to retrieve the Server DN, shutting down

Event Type: Warning Event Source: BlackBerry Controller Event Category: None Event ID: 20406 Date: 2/23/2009 Time: 10:00:35 AM User: N/A Computer: SMTP25WINBES01 Description: 'SMTP25WINBES01' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours

Solution:

This is one of the weird error and researching the cause did not much help to us. So we went ahead and basically performed fallowing steps

1. Re-start the BES services ( Problems exist)
   

   If you remember this needs to be done in order, others fallows as you wish in any order.
   

• R ( Router)
  
• D (Dispatcher)
  
• C (Controller)
  

1. Reboot the BES server ( problem exist)
   
2. Check BES account verified it is not locked
   
3. Check server DNS setting TCP/IP made sure DNS IP addresses have not been changed
   
4. WINS configured ( if there is one)
   
5. Flushed TCP/IP configuration, Un-Registered and registered WINS server
   
6. Open BES logs continue to look for errors
   
7. Re-start BES services in order
   
8. Re-configure the BES profile on the BES server ( Problem persist)
   
9. Finally we create new BES service account , configure profile and give proper permission on the exchange 2007 server, made all worked out.
   

PS:

• Everything you need to know or fallow is in this link Click here
• Service failed to start, generating error 5305
  

Granting BB Permissions Exc07

Change the domain SMTP25 to your own domain

Use the BB Service account you have

• Domain: SMTP25
  
• BB Service account name: svc-besadmin
  

Get-MailboxServer Add-ADPermission -User SMTP25\svc-besadmin -AccessRights GenericRead,

GenericWrite -ExtendedRights Send-As, Receive-As, ms-Exch-Store-Admin

Oz Ozugurlu
MVP (Exchange)
MCITP (EMA), MCITP (SA)
MCSE 2003, M+, S+, MCDST
Security+, Project +, Server +
Blog: http://www.smtp25.blogspot.com