Monday, August 20, 2007

Outlook Crashes on Reply E-mail from Specific User

Today I have experienced real weird issue, when client replies to an E-mail came from certain user, outlook crashed to a death. There is no sign on the device manager what might be going wrong. (Outlook 2000, 2003, and 2007). I started troubleshooting this weird issue. One of the first thighs I have done to download Process Explorer for windows. Shortly after I have figured out what was going on.


Outlook Crashes on Opening or replying to certain e-mails came from a specific person.


Second Fix

The message has embedded pictures inside and on the reply it crashed the outlook.

Resent the mail, it will not crash anymore. One other thing is good to remember is that, if you save the E-mail which is crashing the system and view the source you will realize, there are a lot of hidden embedded pictures and code inside the mail. So it is always good idea to double check


Oz Ozugurlu

1 comment:

Alex said...

Couple weeks ago I was at the Inet and took notice of one software. This tool surprised me a lot when it had solved out all my old troubles with outlook. What is more this application might be helpful in similar situations too - ost file conversion.