Friday, July 13, 2007

Restart the BlackBerry Services in this order below

Worker treats are hung, in which order Black berry services needs to be restarted. If you are moving users within the same Exchange server, you will probably end up breaking the BES connection to the mailbox, Apparently version 4.0 BlackBerry is looking in LDAP server DN (distinguish name) therefore it is not able to locate the user mailbox. Anyway follow the order below when BES services needs to be restarted. This is best practice from RIM support.

Restart the Black Berry Services in this order below

Blackberry Router

Service establishes connections, Manages the connection to the wireless network for the BlackBerry Enterprise Server. Also routes data to handhelds that are connected through the BlackBerry Handheld Manager.

BlackBerry Dispatcher

Establish connection to Exchange, Performs data encryption and compression services for all data that the BlackBerry Enterprise Server sends or receives.

Controller

Controls all other services, Monitors key BlackBerry Enterprise Server components and restarts them if they stop responding.

Other services can be started in any order,

BlackBerry Alert

When configured, sends alerts when events at the specified level occur on the BlackBerry Enterprise Server.

BlackBerry attachment

Converts attachments into a format that can be viewed on the handheld.

BlackBerry Database Consistency Service

Synchronizes data between the BlackBerry Manager database and user mailboxes.

Blackberry Mobil data service

Provides secure access to online content and applications on the corporate intranet or Internet through the BlackBerry Enterprise Server.

BlackBerry Policy service

Supports wireless IT Policy, service books, and third-party application delivery for the BlackBerry Enterprise Server.

Blackberry Router

Manages the connection to the wireless network for the BlackBerry Enterprise Server. Also routes data to handhelds that are connected through the BlackBerry Handheld Manager.

BlackBerry Synchronization service

Synchronizes PIM application data wirelessly between the handheld and the mail server.


 

Best,

Oz Ozugurlu

5 comments:

trakgeek said...

Do the services have short names so i can write a batch file to do the dirty work?

Oz Ozugurlu said...

I think it would work if you can do it, in order and give time for the first one to stop and re-start

Router=BlackBerryRouter.exe
Dispatcher=BlackBerryDispatcher.exe
Controller= BlackBerryController.exe

best
oz

corteplaneta said...

So in exchange 2007, what's the optimal startup order?

Oz Ozugurlu said...

The order is obtained from BES support as best practices and applies to BES services not Exchange. There is a logic in the sequence why the services needs to be started in the order mentioned in the article


Best
oz

rahulk34 said...

Great information you are sharing about blackberry.I really appreciate this post.

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