Thursday, June 28, 2007

Information Store fails with MSExchangeIS 9564




Problem: Information store won't come online, and event log has MSExchangeIS 9564

Cause: Antivirus software is causing the problem, in this case

Solution: Disable AV from register and restart the information store service

Information store won't mount, and event log will have the following error Event ID: 9564

After performing several tests, and disabling most of the services have figured out the AV software is causing the issue. Disabling AV from register did the trick


HKLM\System\CurrentControlSet\Services\MSExchangeIS\VirusScan

Set enabled to 0 to disable the AV

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9564

Date: 6/28/2007

Time: 9:12:34 AM

User: N/A

Computer: CHTNCHAAP1

Description:

Error 0xffffffff starting the Microsoft Exchange Information Store.

Failed to init VSERVER.


For more information, click http://www.microsoft.com/contentredirect.asp.

Oz Ozugurlu


1 comment:

Oz Ozugurlu said...

Here is the Registery key one more time

HKLM\System\CurrentControlSet\Services\MSExchangeIS\VirusScan